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Using Case Management

Tuesday, October 6, 2009 from 10:00 AM to 11:00 AM (CT)

Using Case Management

Ticket Information

Ticket Type Sales End Price Fee Quantity
Using Case Management Ended $50.00 $2.24

Event Details

2009 Fall GoldMine Summit - Milwaukee, WI 

This session is for GoldMine users to learn how to use the powerful GoldMine "cases" functionality for customer service and support.  Case Management gives IT departments, customer service departments, administrators, and others a better way of tracking and following their issues through to resolution.  With this tool, organizations are empowered to provide better service to their customers.

When

Tuesday, October 6, 2009 from 10:00 AM to 11:00 AM (CT)


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Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL), call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.